Delivery Policy

This document sets out the shipping policy that applies to customers that make a purchase at If you have any questions, please contact our customer service team on +6010-888 6277 or [email protected].

Shipping Options & Delivery Costs

We offer the following shipping options – you will be asked to select a shipping method at checkout.

  • Free Shipping – when your total order is 500grams or above for birdnest and dried products only.
  • Delivery Fee RM14 – when your total order is below 500grams for birdnest and dried products only.
  • Local Pickup for Kota Kinabalu area only – Only frozen seafood products available at Kota Kinabalu area.


Order Processing Time

Your orders will be delivered within the next working day upon payment confirmation You will receive a text via Whatsapp when your orders are delivered.


Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.


International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.


Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.


Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our refund policy for detailed information about our processes.

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