This document sets out the shipping policy that applies to customers that make a purchase at www.shianglungseafood.my. If you have any questions, please contact our customer service team on +6010-888 6277 or [email protected].
We offer the following shipping options – you will be asked to select a shipping method at checkout.
Your orders will be delivered within the next working day upon payment confirmation You will receive a text via Whatsapp when your orders are delivered.
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
We want you to be completely happy with your purchase – please read our refund policy for detailed information about our processes.